takbat Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how takbat ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "User", "Player") who access or use the takbat website at takbat.biz and all associated services, features, and content offered therein.

takbat is committed to handling your personal data with care, transparency, and respect. We collect only the data that is genuinely necessary to operate our platform safely, process payments efficiently, verify player identities, and comply with our legal obligations. We do not collect data for its own sake, and we do not monetise your personal information by selling it to advertisers or data brokers.

By registering an account on takbat, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not use the takbat platform.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

takbat collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Registration Data

When you create a takbat account, we collect the information you provide during the registration process, which may include:

• Full legal name
• Date of birth (to verify that you are aged 18 or above)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Email address
• Mobile phone number
• Preferred username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to protect players from identity fraud, takbat requires identity verification before processing withdrawals. KYC data may include:

• Copies of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 3 months)
• Proof of ownership of your registered payment method (screenshot of your bKash, Nagad, or Rocket account showing the registered mobile number)
• Selfie or live photograph where required for enhanced verification

2.3 Financial Transaction Data

Every deposit, withdrawal, and internal transfer made through your takbat account generates a transaction record. This includes:

• Transaction amount in Bangladeshi Taka (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction reference numbers and timestamps
• Account balance history

takbat does not store full mobile banking PINs or bank account passwords. Payment authentication is handled directly by the respective payment provider (bKash, Nagad, etc.) on their own secure infrastructure.

2.4 Gameplay and Betting Data

We record the details of all gaming and betting activity carried out on your account, including game titles played, stake amounts, bet outcomes, session duration, and bonus usage. This data is used to manage your account, resolve disputes, detect suspicious activity, and comply with responsible gaming obligations.

2.5 Technical and Device Data

When you access takbat.biz, our systems automatically collect certain technical information about your device and connection, including:

• IP address and approximate geographic location derived from it
• Browser type, version, and language settings
• Device type and operating system
• Pages visited, time spent on each page, and clickstream data
• Referring URL (the page from which you arrived at takbat.biz)

2.6 Communications Data

If you contact our support team via email or live chat, we retain records of those communications, including your message content, the date and time of contact, and the resolution provided. These records are kept to improve service quality and to maintain a history of interactions relevant to account decisions.

3. How We Use Your Personal Data

takbat uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, authenticate your identity at login, and maintain your account in good standing.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and to reconcile transaction records.
• Identity verification: To comply with our KYC obligations, confirm that you meet the 18+ age requirement, and prevent the use of fraudulent or stolen identities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited conduct.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour, to enforce deposit and loss limits you have set, and to action self-exclusion requests promptly.
• Customer support: To respond to your queries, resolve account disputes, process complaints, and provide technical assistance.
• Platform improvement: To analyse anonymised usage data and improve the functionality, performance, and user experience of takbat.biz.
• Legal compliance: To fulfil our obligations under applicable law, respond to lawful requests from competent authorities, and maintain records as required by anti-money laundering regulations.
• Service communications: To send you transactional notifications such as deposit confirmations, withdrawal approvals, password reset emails, and account security alerts. We do not send unsolicited marketing emails without your explicit consent.

4. Legal Basis for Processing Your Data

takbat processes your personal data on one or more of the following legal bases, depending on the purpose:

• Contractual necessity: Processing required to perform our contract with you — that is, to operate your player account, process your deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification obligations, and responses to lawful requests from law enforcement authorities.
• Legitimate interests: Processing carried out to protect the security and integrity of our platform, prevent fraud, improve our services, and manage responsible gaming obligations — where these interests do not override your fundamental privacy rights.
• Consent: Where we rely on your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Disclosure

takbat does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

5.1 Game and Technology Providers

To deliver casino games and sports betting functionality, takbat works with licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers to authenticate game sessions. They do not receive your full name, address, payment details, or National ID information.

5.2 Payment Service Providers

To process deposits and withdrawals, takbat shares the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank). The data shared is limited to what is required to execute and reference the specific transaction.

5.3 Identity Verification Partners

In some cases, takbat may use a third-party identity verification service to assist with KYC checks. Any such partner is bound by strict confidentiality obligations and is permitted to use the data solely for the purpose of completing the verification request submitted by takbat.

5.4 Law Enforcement and Regulatory Authorities

takbat will disclose personal data to competent law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, a lawful court order, or a valid regulatory demand. We will notify affected users of such disclosures wherever we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of takbat's assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will publish a notice on takbat.biz and, where practicable, notify affected players by email prior to any transfer of their personal data.

6. Payment Data and Financial Privacy

Financial privacy is a priority for takbat given the nature of our platform and the payment methods commonly used by players in Bangladesh. The following specific provisions apply to payment-related data:

• takbat does not store your bKash, Nagad, or Rocket PIN or mobile banking password at any point during or after a transaction.
• Deposit and withdrawal requests are matched to your account using transaction reference numbers provided by your payment provider — not by storing your full financial credentials.
• All financial data at rest is stored in encrypted database fields. Access to financial records is restricted to authorised payment operations staff only.
• Transaction histories are maintained for a minimum of five years to satisfy anti-money laundering record-keeping obligations.
• If you believe an unauthorised transaction has been made on your account, contact support immediately at [email protected]. We will freeze your account pending investigation at your request.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferred language and login session, making your next visit easier and the site more useful to you.

7.2 Cookies Used by takbat

takbat uses the following categories of cookies on takbat.biz:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit. Without these, the Platform cannot operate.
• Preference cookies: Used to remember settings you have chosen, such as display preferences and language selection. These persist between sessions.
• Analytics cookies: Anonymised cookies used to collect aggregate data about how players navigate the Platform — which pages are most visited, average session duration, and similar metrics. This data is used solely to improve the Platform and contains no personally identifiable information.

takbat does not use advertising cookies, retargeting cookies, or any cross-site tracking technologies. No third-party advertising network has access to your browsing activity on takbat.biz.

7.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your takbat account and using the Platform. Disabling preference or analytics cookies will not affect your ability to play but may result in a less personalised experience.

8. Data Retention

takbat retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the duration of your account's existence plus a minimum of five years following account closure.
• KYC and identity verification documents: Retained for a minimum of five years following account closure, or longer if required by anti-money laundering regulations applicable at the time.
• Transaction records: Retained for a minimum of five years in accordance with financial record-keeping obligations.
• Support communications: Retained for three years following the resolution of the relevant query or complaint.
• Technical logs: Retained for up to 12 months for security analysis purposes, after which they are deleted or anonymised.

When data is no longer required and its retention period has elapsed, takbat deletes or irreversibly anonymises it. In cases where deletion is not immediately possible due to backup or archival system constraints, the data is isolated and protected from further active processing until deletion is completed.

9. Data Security

takbat employs a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• SSL/TLS encryption for all data transmitted between player devices and takbat servers
• Encryption of sensitive data fields (including passwords and identity document references) at rest in our database
• Role-based access controls ensuring that staff can only access the data necessary for their specific job function
• Regular internal security reviews and vulnerability assessments of Platform infrastructure
• Secure data centre facilities with physical access controls
• Staff training on data handling obligations and phishing awareness

While takbat takes all reasonable precautions, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, takbat will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.

10. Your Privacy Rights

As a player on the takbat platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request":

• Right of Access: You may request a copy of the personal data takbat holds about you, including the categories of data, the purposes for which it is processed, and the recipients with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. This right is subject to any overriding legal obligation to retain the data (for example, anti-money laundering record-keeping requirements).
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold or while an objection is being assessed.
• Right to Data Portability: Where processing is carried out on the basis of your consent or a contract, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests or the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where we rely on consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

takbat will respond to all privacy rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

11. Children's Privacy

takbat is strictly an adults-only platform. Access to and use of the Platform is prohibited for any person under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age. If we discover or are notified that a minor has registered an account or provided us with personal data, we will immediately close the account, delete the associated data, and return any deposited funds to the payment method from which they originated.

If you are a parent or guardian and believe that your child has created an account on takbat, please contact us immediately at [email protected]. We take the protection of minors extremely seriously and will act on such reports without delay.

12. Third-Party Services and Links

The takbat platform integrates certain third-party services to deliver its full functionality, including game engines from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and data protection frameworks. takbat selects providers that maintain appropriate standards of data protection and binds them contractually to confidentiality and data security obligations.

takbat.biz does not contain links to external third-party websites. Should any such link appear through a technical error, players are advised that takbat has no control over the content or privacy practices of external sites and accepts no responsibility for them.

13. Changes to This Privacy Policy

takbat reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Publish a notice on the takbat.biz homepage for a period of at least 14 days
• Where the changes are significant, notify registered players by email to the address on file

Your continued use of the takbat platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically, particularly before making a significant deposit or providing additional personal information.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way takbat handles your personal data, please contact our dedicated privacy support team using the details below:

All privacy-related communications are handled in English by our trained support staff. We are committed to resolving data concerns promptly, transparently, and in accordance with the principles set out in this Policy.